Ok Tim, I'm attaching a PDF printout from Pace with my RMA case number.
As we just spoke on the phone, you probably picked up on the
frustration I have with waves over the hostage plan you guys always
seem to put me through with this software. The bottom line is I own
it. I paid for it in full through a licensed dealer without discount.
I pay a yearly fee (called by you the WUP) to keep that software
current. When I called waves a month or so ago concerning the lost
iLok, I was told that since my WUP was current and I'd obtained an RMA
case number, I'd be supplied with temporary licenses for my bundle
until the needed documentation from pace arrived at waves, at which
time waves would send me an email instructing me to visit a page on
waves.com and enter in my iLok account info. After that process, I
was supposed to receive permanent replacement licenses. This was
explained to me in detail. The email never came and when I enter my
iLok info next to my version 6 licenses, it comes up saying the iLok
(the serial number of the old one SN 00025B9C) is reported stolen.
But I have a new iLok (SN 000A4636) registered with that account to
which I should be able to download new permanent licenses.
It puts a very bad taste in ones' mouth when every interaction with
your company consists of being told you need to buy something else in
order for your software to remain your property. That impulse is
seemingly so profound that I've had sales reps and technical support
personnel start demanding I buy something before they've even heard
out my issue. I'm providing you all the documentation I have now,
because I've become used to having evidence demanded of me at every
turn with waves, that I do in fact, own the software. I know plenty
of people who use your software illegally, but I own it properly and
legally and have 4 times the headache in maintaining the ability to
use it, as the criminals who pirate it. Something needs to be
rethought here.
The RMA number is SI1338987
My iLok.com account name is theheadroomaudio
My waves account name is Mooneyrocks
My email is headroomaudio@gmail.com
My phone number is 617-555-7786.
Please just get the software I bought from you years ago, and pay you
again every year for, licensed to my new iLok.
Jared Mooney.